Aug 19 2008

Windows Update Breaks CRM: Prompting to Save or Download “blank.aspx”

Published by Phil at 9:47 am under MSCRM 4.0, gotchas

We ran into this issue at a client after the last Windows Update patch Tuesday. The Customer Effective Blog has a solution. However, this will not solve the problem in all environments. The only sure fire way to fix this issue regardless of corporate security policy is to uninstall the Windows Update for Internet Explorer.

Update: Mike has posted a comment with more information regarding this issue. Looks like you can edit the blank.aspx page as a workaround. Look at the comments for details.

6 Responses to “Windows Update Breaks CRM: Prompting to Save or Download “blank.aspx””

  1. # Jeremyon 20 Aug 2008 at 11:16 am

    Will the patch get pushed back onto the server during every update after it has been removed?

  2. # Philon 20 Aug 2008 at 12:49 pm

    Jeremy, the patch is not for the server — it’s for the client. I’m not sure if it will automatically get pushed back after you uninstall, but you could always hide the update after you uninstall it to be safe: http://www.vistax64.com/tutorials/72491-windows-update.html

  3. # Mike Atleeon 09 Sep 2008 at 10:54 am

    Hi Phil,

    A couple of observations regarding our environment here.

    We have seen this message come up both:

    1. Accessing CRM from the webclient.
    2. Accessing from the Outlook Client.

    http://forums.microsoft.com/Dynamics/ShowPost.aspx?PageIndex=1&SiteID=27&PageID=1&PostID=3742094

    This edit to the aspx file that Robert suggests in the above link worked for the Save page on the webclient.

    Note on Outlook Client fix:
    We were able to alleviate the issue on the Outlook Client by clearing offline files and cookies from IE on the local box following adding the text into the blank.aspx page. (It would have been difficult to convince our IT to agree to remove the Windows Security Update). Seems to have cleared the issue at this point. In this case it worked to leave the security patch. (Feeling lucky) :)

  4. # Philon 09 Sep 2008 at 11:05 am

    Thanks Mike!

  5. # Boudewijnon 03 Oct 2008 at 12:43 pm

    Hi.

    It does not mather which page I go.
    I always get a javascript error: “XML document must have a top level document”
    on URL http://localhost/mycompany/_root/Blank.aspx

    Is this a related issue and does anyone know how to resolve this?

  6. # Boudewijnon 03 Oct 2008 at 2:55 pm

    Sorry.

    The problem is also fixed by editing the blank.aspx (i’ve added a tag)

    Thanx Mike!

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